Simple, clear, no refunds.

1Overview

ThinkerSteps Technologies Pvt. Ltd. does not offer refunds. Every payment made to us, for any service or product, is final and non refundable once it has been received.

This policy applies to all paid services and products, including discovery sprints, custom development engagements, SaaS subscriptions for SwarnApp and Jewelsteps, mobile apps such as SalonSteps, and Shopify apps like Live Gold Rate Updater.

2At a glance

Here is the short version. The rest of the page covers the details.

3Discovery sprint

Our paid discovery sprint produces a scope document, wireframes, and a working prototype within a fixed timeline. Discovery fees are non refundable.

If you choose not to proceed to a full build after discovery, you still keep all the deliverables and can take them to any other vendor.

4Custom projects

Custom development projects are billed in milestones defined in the Statement of Work (SOW). Each milestone has a clear set of deliverables and acceptance criteria.

• Milestone payments are non refundable once paid, whether the milestone is in progress or completed.
• You can stop the project at any time. No further milestones will be invoiced after you tell us in writing.
• Work completed up to the stop date, including source code and design files, is handed over to you.

If you are unhappy with a delivered milestone, please tell us first. We resolve concerns through revisions covered by the same milestone fee.

5SaaS subscriptions

For SaaS products such as SwarnApp and Jewelsteps:

• Subscription payments, monthly or annual, are non refundable, including for unused days or partially used periods.
• You can cancel anytime to stop future renewals. Your account stays active until the end of the period you have already paid for.
• We recommend asking for a product demo before subscribing, so you can be sure the product fits your business.

6Mobile & Shopify apps

Apps purchased through the Apple App Store, Google Play, or the Shopify App Store are billed by those platforms and are subject to their own terms. ThinkerSteps does not issue refunds for these purchases.

Apps purchased or licensed directly from ThinkerSteps follow the same no refund rules as our projects and SaaS subscriptions.

7Billing errors

If you were charged twice for the same invoice, or charged an amount different from your invoice, email info@thinkersteps.com with:

• Your full name or company name on the invoice.
• The project name, SOW reference, or SaaS account email.
• The invoice number, date, and proof of the extra charge.

We review billing error reports within seven business days. Once confirmed, the incorrect charge is reversed to the original payment method.

8Cancellations

You can cancel a project or subscription at any time by writing to info@thinkersteps.com. Cancellation stops future invoices and renewals. It does not create a refund for amounts already paid.

9Disputes

If you have a concern about a payment or a billing decision, please reply to our response within fourteen days with any additional context, and a senior team member will review it. If we still cannot reach an agreement, the dispute resolution provisions of our Terms & Conditions apply.

10Contact us

Billing questions should be sent to:

• Email: info@thinkersteps.com
• Phone: +91 93708 89776
• Postal: ThinkerSteps Technologies Pvt. Ltd., Plot No. 13, Opposite Shyamsundar Residency 3, Near Kalode College, Jaywant Nagar, Omkar Nagar, Nagpur, 440026, India