Effective Date: 01 July 2025
At ThinkerSteps Technologies Pvt. Ltd., we are committed to maintaining transparency and integrity in all our Shopify app operations. This policy outlines our practices regarding data handling, customer privacy, usage rights, support, and compliance for all Shopify apps developed and offered by us.
1. Data Collection and Usage
Our Shopify apps collect limited information necessary to ensure functionality, enhance user experience, and support merchant operations.
Information We Collect
- Shop Information: Store name, shop domain, owner name, email address.
- Order or Customer Data (if app functionality requires it): Only when permissions are granted by the merchant.
- App Usage Data: Interaction logs, error reports, and usage analytics (non-personalized).
Purpose of Data Collection
- To ensure the smooth functioning of the app.
- To provide customer support and troubleshoot technical issues.
- To analyze feature usage for future improvements.
- To comply with Shopify’s data requirements and regional legal regulations (such as GDPR, CCPA).
We do not sell or misuse your data. We only access and use data essential for the app’s purpose.
2. Data Storage and Security
We implement strong security measures to protect data integrity and prevent unauthorized access.
- Data is encrypted during transmission and storage.
- Access to data is restricted to authorized team members only.
- Servers are hosted on secure platforms with regular security audits.
- No credit card or payment information is stored by our apps.
3. Third-Party Sharing
We may share data only in the following situations:
- With third-party services integrated into the app (e.g., email delivery services, analytics tools), strictly for app-related purposes.
- When legally required by court orders or regulatory demands.
- With your explicit consent for specific functionalities.
All third-party vendors we work with are contractually bound to comply with data protection regulations.
4. App Permissions
Our apps request only the necessary Shopify API scopes required to perform the functions described in the app listing.
Merchants are always informed during app installation about:
- What permissions are being requested
- Why those permissions are necessary
You may revoke these permissions anytime by uninstalling the app.
5. User Rights
As a merchant using our app, you have the right to:
- Access your data stored via the app.
- Request deletion of your data upon uninstalling the app or at any time by contacting us.
- Withdraw consent for data use (subject to app limitations).
We comply fully with GDPR, CCPA, and other relevant data protection laws.
6. App Uninstallation and Data Deletion
When you uninstall our app:
- Most data is automatically deleted.
- Certain non-personalized logs may be retained for app improvement or reporting purposes.
- You may request a complete deletion of all associated data by emailing us at support@thinkersteps.com.
7. Customer Support
We offer technical support for all Shopify apps developed by us.
- Support Hours: Monday to Friday, 10 AM – 6 PM IST
- Support Email: support@thinkersteps.com
- Typical Response Time: Within 24 business hours
We are committed to resolving bugs, issues, or usability questions promptly.
8. Changes to This Policy
We may update this Shopify App Policy periodically to reflect legal updates or improvements in our services. All updates will be posted on this page with the revised effective date.
We recommend reviewing this policy regularly to stay informed.
9. Contact Us
For questions, concerns, or data-related requests, please contact:
ThinkerSteps Technologies Pvt. Ltd.
Email: support@thinkersteps.com
Website: www.thinkersteps.com