Your data, handled the way we would want ours handled.

1Introduction

ThinkerSteps Technologies Pvt. Ltd. (ThinkerSteps, we, our, or us) values your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website, sign up for an account, or use our products and services across India, the UAE, the USA, and the rest of the world.

By using our services, you agree to the practices described here. If you do not agree, please do not use the services.

2Information we collect

We only collect information we need to operate and improve our services. This includes:

• Account & contact information: name, email, phone number, company, country, and role, provided when you sign up, request a quote, or contact support.
• Project information: details about your business, requirements, files, and other content you share with us during a paid engagement.
• Billing information: billing address, GSTIN or VAT identifier, and payment instrument details processed through trusted third party payment providers. We do not store full card numbers on our servers.
• Usage data: pages visited, features used, device type, browser, IP address, language preference, and approximate location, gathered through standard analytics tools.
• Communications: emails, chat messages, support tickets, and call notes when you interact with our team.

3How we use information

We use the information we collect to:

• Provide, operate, and maintain our website, products, and services.
• Process quotes, contracts, and payments.
• Deliver project updates, demos, and support.
• Improve our products through anonymised usage analytics.
• Send transactional emails such as receipts, project updates, and security alerts.
• Send occasional product news where you have opted in. You can unsubscribe at any time.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal and tax obligations.

4Cookies & tracking

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use the site. We use:

• Essential cookies required for the site to function, such as session and security cookies.
• Analytics cookies to understand traffic patterns and improve content.
• Preference cookies to remember settings such as language and region.

You can control cookies through your browser settings. Disabling certain cookies may affect some site features.

5Sharing & disclosure

We do not sell your personal information. We share data only with:

• Service providers who help us run our business, such as hosting, analytics, payment processing, email delivery, and customer support tools. These providers can only use your data to perform the service we hired them for.
• Legal & regulatory authorities when required by law, court order, or to protect our rights, users, or the public.
• Business transfers, in the event of a merger, acquisition, or sale of assets, where we will notify you before any personal information is transferred.

6Data retention

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project data is typically retained for the duration of the engagement plus seven years for tax and audit purposes, unless you ask us to delete it sooner.

7Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.
• Receive a portable copy of your data.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@thinkersteps.com. We will respond within thirty days.

8Security

We use industry standard safeguards to protect your information, including encrypted transport, restricted access controls, regular security reviews, and secure cloud hosting. No system is perfectly secure, but we work hard to keep yours protected and to notify you promptly if anything changes.

9Children's privacy

Our services are designed for businesses and are not directed at children under the age of sixteen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10International transfers

We have offices in India, the UAE, and the USA, and we use cloud infrastructure that may store and process your data in countries outside your own. Whenever we transfer personal information across borders, we use appropriate safeguards required by applicable law.

11Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, products, or applicable law. When we do, we will update the date at the top of this page and, for material changes, notify you by email or through a prominent notice on our website.

12Contact us

If you have questions about this policy, or want to exercise any of your rights, you can reach our privacy team at:

• Email: info@thinkersteps.com
• Phone: +91 93708 89776
• Postal: ThinkerSteps Technologies Pvt. Ltd., Plot No. 13, Opposite Shyamsundar Residency 3, Near Kalode College, Jaywant Nagar, Omkar Nagar, Nagpur, 440026, India