Job Brief
ThinkerSteps Technologies Pvt Ltd is seeking a dynamic and results-oriented Sales & Marketing Executive to join our team. The ideal candidate will be responsible for driving sales and providing exceptional service to our clients. This role requires a strategic thinker with excellent communication skills, a passion for technology, and the ability to build strong client relationships.
Roles & Responsibilities:
- Conduct outbound calls to prospective and existing customers to promote products or services.
- Respond to customer inquiries, resolve issues, and provide accurate information about our products or services.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Handle customer complaints, provide appropriate solutions, and escalate issues to the relevant departments if necessary.
- Keep accurate records of customer interactions, transactions, comments, and complaints using the company’s CRM system.
- Meet daily, weekly, and monthly call quotas to ensure productivity targets are achieved with collection of sales revenue.
- Stay updated on product knowledge and industry trends to provide customers with accurate information.
- Follow-up with customers to ensure their satisfaction and encourage repeat business.
- Provide feedback to the management team on customer concerns, process improvements, and potential areas for product or service enhancement.
- Conduct outbound cold calls to present software product demo & try to convinced to convert in sales.
Requirements:
- Proven experience in telemarketing or customer support roles.
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools.
- Goal-oriented with a focus on achieving targets and deadlines.
- Ability to handle challenging and stressful situations with a positive attitude.
- Strong problem-solving skills and attention to detail.
- Flexibility to adapt to changing tasks and responsibilities.
- High school diploma or equivalent; additional education or training in customer service is a plus.